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Employment Opportunities

Associate Director of Venue  Services

Department:              Operations - Campus Experience

Reports to:                 Senior Director of Campus Experience

Status:                        Exempt

Direct Reports:          Venue Managers (Academy of Music, Merriam Theater, Kimmel Center)

Summary: 

The Associate Director of Venue Services is responsible for leading the day-to-day operation of all Kimmel Center campus venues with particular focus on event preparation, on-site coordination of venue activity, and ensuring a high-level Guest experience.

 Essential Functions:

  • Work closely with Associate Director of Event Services and Associate Director of Guest Services to further the goals of the Campus Experience department and ensure exceptional Guest experience campus-wide
  • Prioritize the growth and evolution of the Kimmel Center venue experience with an eye toward campus-wide consistency, and optimal Guest service levels
  • Monitor Accessibility of campus events/facilities and coordinate with Senior Director of Campus Experience to set Access-related priorities
  • Collaborate with clients and colleagues to execute event preparation with an eye toward maintaining exceptional environments and Guest experience optimization
  • Take a leadership role in Guest experience quality control, including implementation and advancement of GRaCE initiatives
  • Direct Venue Managers and collaborate with campus service providers to ensure a safe, and efficient event preparation environment
  • Schedule and manage Venue Managers with an eye toward consistent service delivery campus-wide and appropriate staffing to address fluid needs of campus events
  • Collaborate with Operations peers to ensure seamless attention to the needs of stakeholders
  • Develop and execute measurement tools and metrics to monitor Guest experience campus-wide including existing secret shop program
  • Develop and maintain strong stakeholder relationships and serve as primary contact for in-the-moment event-related decision-making
  • Take a strong leadership role in delivering Campus venues to Guest Services team in  event-ready condition adhering to Kimmel Center Guest Experience standards
  • Act as a resource for all clients, internal and external, as events evolve in-the-moment
  • Other duties as assigned

 

Education/Experience:

  • Bachelor’s degree in Arts Management or related field of study
  • Three (3) years of experience in Front of House operations or Events Management for a performing arts venue or similar facility.

Knowledge, Skills & Abilities:

  • House/Events Management experience required
  • Strong customer service orientation, and the ability to work with a diverse clientele
  • Experience working with contracted and/or union employees
  • Extensive knowledge of ADA (Americans with Disabilities Act) guidelines and standards

Working Conditions/Physical Demands:

  • Office environment.
  • Must travel across campus (within 2 block radius) and supervise staff in multiple buildings for several hours at a time
  • Available to work a varied schedule, including evenings and weekends.

To apply for this position, send your cover letter and resume to Kimmel Center Human Resources:

Kimmel Center, Inc.
Human Resources
1500 Walnut Street, 17th Floor
Philadelphia, PA 19102
fax: 215-790-5801
email: [email protected]

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