Ticketing Operations Associate

Department:   Ticket Philadelphia

Reports to:      Senior Manager of Ticketing Operations

Summary:

The Ticketing Operations Associate plays a vital role in providing administrative and operational support for all Ticket Philadelphia departments.  The job duties are vital to ensuring the success of many facets of the business including daily cash reconciliations, data analysis, and office support.  This position works closely with all departments within Ticket Philadelphia as well as with clients and vendors.

Leading with our bold vision to inspire and connect humanity through the Philadelphia Sound, we at The Philadelphia Orchestra and Kimmel Center, Inc. are vital influencers and conveners, emblemizing our values of being exceptional, innovative, diverse and inclusive, and authentic. IDEAS—Inclusion, Diversity, Equity, and Access Strategies—is a comprehensive transformation process, guided by our vision and values, to assess and improve all aspects of our operations, concerts, and programs, and to spur sustainable change.

Essential Functions:

• Manage office support operations including the purchase of supplies and maintenance of office equipment.
• Create and maintain business processes documentation.
• Facilitate testing and troubleshooting efforts to validate weekly financial reporting and ticketing configurations.
• Analyze and report on data related to Ticket Philadelphia financial and vendor activity.
• Work with IT to identify and correct reporting and processing issues in Tessitura.
• Provide administrative support for Vice President, Patron Services Director, and Ticketing Operations Senior Manager
• Directly provide customer service to patrons as needed through phone and email correspondence.
• Other duties as assigned.

Education/Experience:

• Bachelor’s Degree preferred.
• Minimum two years experience in financial, administrative, human resources, arts, or technology fields.

Knowledge/Skills/Abilities:

• Strong Office 365 skills required with advanced knowledge of Microsoft Excel, Outlook, Word desired.
• Great attention to detail
• Strong interpersonal skills, with the ability to work independently and with varied personalities across organizations, as well as in team settings.
• Strong written and verbal communication skills
• Knowledge of the arts or ticketing businesses desired.
• Tessitura Ticketing software experience preferred.
• Experience using printers, copiers, and other office equipment.

Working Conditions/Physical Demands:

• Basic office environment
• Some nights and weekends

A resume and cover letter are required when applying for this position.

The Philadelphia Orchestra and The Kimmel Center, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.

To apply for this position, send your cover letter and resume to The Philadelphia Orchestra and Kimmel Center Human Resources:

The Philadelphia Orchestra and Kimmel Center, Inc.
Human Resources
One South Broad Street | 14th Floor
Philadelphia, PA 19107
email: careers@kimmelcenter.org