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Important Updates

FAQ Page

Updated April 12, 2023

 Please see below for some of our most Frequently Asked Questions (FAQs).


Why don’t you require masks and proof of vaccine?
The decision to adopt a "mask-optional but welcome" environment was based on guidance from health authorities and government agencies. We will continue to monitor best practices in our community and in the live arts and entertainment industry. Individual events may require masks depending on evolving metrics and conditions. We ask that audience members be respectful of one another's choices. Let us move forward, safely together.

Sign Up for Kimmel Cultural Campus Emails
For the most up-to-date information, continue to check this page and sign up for our emails here.

Where can I find the most up to date requirements and health and safety precautions when your campus reopens?
See our Safe and Clean Commitment for details and the most up to date information.

What happens if the show I have tickets to is canceled?
Each of our presenters has different cancelation policies in the unusual event of cancellation. For Philadelphia Orchestra, Kimmel Campus Presents and Broadway Series presentations, Gift Certificates are issued.  Gift Certificates never expire and can be used for future events. If you are a Broadway Series Subscriber, funds from canceled performances were already applied to your next  Broadway subscription renewal.
If your ticket was purchased at the Box Office with cash, you can present your ticket in person at our Box Office to exercise your options. The Academy of Music Box Office is open daily, 10am-6pm

What should I do with my physical tickets for a show that was rescheduled?
If your show is rescheduled, please hold on to your ticket as it will be honored on the rescheduled date, unless otherwise noted. If your show is canceled and you purchased with cash at the Box Office, you can present your ticket in-person at our Box Office to exercise your options. The Academy of Music Box Office is open daily, 10am-6pm. 

What if I can’t make the rescheduled date?
If you are unable to make the new performance date, we can facilitate the transfer of your tickets to a friend or family as the performance date approaches, you may reach out to Patron Services team at 215-893-1999 or by sending a message If you are a Subscriber and this pertains to a Broadway Series performance, you will have additional options available under the Flexible Ticket Policy.

I have tickets for The Philadelphia Orchestra or one of the resident artistic groups (Philadelphia Ballet, Opera Philadelphia, The Philly Pops, Philadelphia Chamber Music Society, The Curtis Institute of Music, or The Chamber Orchestra). How do I know the status of their performances?
Though we are all on the same Cultural Campus, our resident artistic groups have further information about their programming cancellations, ticket refunds, and 2022-2023 season plans on their individual websites. Please visit their websites for up-to-date information about their respective presentations:

I do not have access to, or do not know, the email address associated with my tickets. How can I know the status of my performance?
If you do not see our email communications, please keep an eye on our website for updates about a rescheduled date or cancellation. You can also update your email information associated with your account by reaching out to our Patron Services team at 215-893-1999 or send a message.

If you continue to have questions beyond these FAQs, please reach out to our Patron Services team at 215-893-1999 or send a message.

Please continue checking for the latest updates, and we hope to have you back on our Cultural Campus again soon.

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