Reopening Update and FAQ
Updated September 16, 2021
Returning to our campus:
We understand the many questions you may have about your rescheduled events and the many “what ifs” you may be weighing in buying tickets for future events. Please see below for some of our most Frequently Asked Questions (FAQs).
Will I need to wear a mask, provide proof of vaccination, or a negative COVID test before attending a show in the future?
The Kimmel Cultural Campus will review its vaccination and masking policy on a monthly basis, therefore the policy is subject to change as new information becomes available.
What do I need to bring to show proof of vaccination?
○ BRING PROOF OF VACCINATION
- Everyone over 12 must be fully vaccinated to enter the theatre. That means 14 days after completing an FDA or WHO authorized two dose or single dose vaccine. The theatre will accept a paper vaccination card, a photocopy of your card, a photo of your card on your phone.
- Guests over 18 will need a government or school issued identification
○ GUEST UNDER 12
- Guests under the age of 12 must provide proof of a negative PCR COVID-19 test taken within 72 hours of the performance. Guest under 18 do not require an ID
What if I am fully vaccinated, but lost my vaccination card?
Proof of vaccination is required for entry into the venues. A picture of the vaccination card can also serve as proof. If you lost your vaccination card and do not have an electronic copy or picture, please reach out to the government agency or location where you received your vaccine, they may be able to assist.
What happens to those that show up to a performance without proof of vaccination?
Performance ticket holders who do not comply with these policies will not be admitted. No exceptions.
Are vaccines and masks required for your staff volunteers, and artists?
Yes, all staff, volunteers, vendors, and artists are required to show proof of vaccination. All staff, volunteers, and vendors will also be required to wear masks while in our venues. Artists are exempt from wearing a mask during the performance.
I cannot provide proof of vaccination; can I get a refund?
Each of our presenters have different policies with regards to ticket refunds. You can reach out to our Patron Services team at 215-893-1999 or [email protected] to learn more about your options.
Why are you requiring both proof of vaccination and masks?
Our first priority is the safety of our guests, staff, artists, and volunteers. These new and temporary measures are to protect our community from contracting and spreading COVID-19. We must reopen cautiously and responsibly, as we begin to gather again to enjoy the experiences and arts we missed over the last 18 months. This temporary policy will be reviewed monthly.
What is your Flexible Ticket Policy?
We know that comfort level around returning to the theater will be different for everyone. While we can't control the uncertainties created by the pandemic; we can assure you, we will always put the safety of our patrons, artists, and staff first. We are committing to a healthy and clean environment with proof of vaccination and masking requirements, increased disinfection, and enhanced ventilation. Because we want you to return when you are ready, we will stand behind any tickets you purchase now for our future events with our "COVID-19 Guarantee". Read our full Ticket Policy.
Where can I find the most up to date requirements and health and safety precautions when your campus reopens?
See our Safe and Clean Commitment for details and the most up to date information.
A show I previously had tickets to was canceled, I was refunded by Gift Certificate/Credit on Account. Can I use this towards an upcoming performance?
Yes, Kimmel Cultural Campus Gift Certificates are valid for all Broadway and Kimmel Center Presents programming. However, Kimmel Cultural Campus Gift Certificates are not valid for our resident companies.
I bought tickets to a show that was rescheduled, what is the status of my tickets?
We will be communicating to ticket buyers via email. Due to many factors, you may either receive notice your original tickets are valid for the new performance date, or that you will be receiving reissued tickets approximately four weeks before new performance dates.
What happens if the show I have tickets to is canceled?
Each of our presenters have different policies with regarding cancelations. For Kimmel Campus Presents and Broadway Series presentations, Kimmel Cultural Campus Gift Certificates were issued. Kimmel Cultural Campus Gift Certificates never expire and can be used for future events. If you are a Broadway Series Subscriber, funds from canceled performances were already applied to your 2021/22 subscription.
If your ticket was purchased at the Box Office with cash, you can present your ticket in-person at our Box Office to exercise your options. The Academy of Music Box Office is open daily, 10am-6pm
What should I do with my physical tickets for a show that was rescheduled?
If your show is rescheduled, please hold on to your ticket as it will be honored on the rescheduled date, unless otherwise noted. If your show is canceled and you purchased with cash at the Box Office, you can present your ticket in-person at our Box Office to exercise your options. The Academy of Music Box Office is open daily, 10am-6pm.
What if I can’t make the rescheduled date?
If you are unable to make the new performance date, we can facilitate the transfer of your tickets to a friend or family as the performance date approaches, you may reach out to Patron Services team at 215-893-1999 or [email protected]. If you are a Subscriber and this pertains to a Broadway Philadelphia performance, you will have additional options available under the Covid-19 Subscriber Guarantee.
I have tickets for one of the resident artistic groups (The Philadelphia Orchestra, Philadelphia Ballet, Opera Philadelphia, The Philly Pops, Philadelphia Chamber Music Society, The Curtis Institute of Music, or The Chamber Orchestra). How do I know the status of their performances?
Though we are all on the same Cultural Campus, our resident artistic groups have further information about their programming cancellations, ticket refunds, and 2021-2022 season plans on their individual websites. Please visit their websites for up-to-date information about their respective presentations:
I do not have access to, or do not know, the email address associated with my tickets. How can I know the status of my performance?
If you do not see our email communications, please keep an eye on our website for updates about a rescheduled date or cancellation. You can also update your email information associated with your account by reaching out to our Patron Services team at 215-893-1999 or [email protected].
I won tickets at an event/giveaway. How do I get compensation or exchanges for them since I did not purchase, and my email is not associated with them?
Since we do not have a name/email associated with your tickets to contact you, please keep visiting our website and your particular performance page for updates about a rescheduled date or cancellation. In the event the performance is canceled, or you cannot make the new date, we unfortunately cannot provide any compensation as your complimentary giveaway tickets have no cash value.
If you continue to have questions beyond these FAQs, please reach out to our Patron Services team at 215-893-1999 or [email protected].
Please continue checking KimmelCulturalCampus.org for the latest updates, and we hope to have you back on our Cultural Campus again soon
As a nonprofit performing arts organization that relies heavily on ticket sales to support our annual operations and free education initiatives, this pandemic will have a ripple effect that will significantly affect the livelihood of our Cultural Campus. Please consider making a gift to Kimmel Cultural Campus and our resident artist groups to help support our mission through these challenging times. https://www.KimmelCulturalCampus.org/support-us/