Employment Opportunities

Development Coordinator, Annual Fund

Department: Development

Reports to: Director, Annual Fund

Summary:

Under the supervision of the Director, Annual Fund, the Development Coordinator provides daily administrative support for the annual individual giving programs of The Philadelphia Orchestra and Kimmel Center, Inc.

The coordinator works closely with the Membership Managers, Donor Relations and Stewardship team, and the Development Services team to execute the high volume of service and administrative activities of the Annual Fund office.

Leading with our bold vision to inspire and connect humanity through the Philadelphia Sound, we at The Philadelphia Orchestra and Kimmel Center, Inc. are vital influencers and conveners, emblemizing our values of being exceptional, innovative, diverse and inclusive, and authentic. IDEAS—Inclusion, Diversity, Equity, and Access Strategies—is a comprehensive transformation process, guided by our vision and values, to assess and improve all aspects of our operations, concerts, and programs, and to spur sustainable change.

Primary Responsibilities:

• Interfacing with patrons through phone, email, concerts, and events.
• Preparing contributions for data entry.
• Supporting the administrative needs of the Annual Fund office.
• Maintaining accurate information in the donor database.

Essential Functions:

• Provide quality customer service to POKC patrons by serving as primary point person of the Annual Fund donor phone lines and e-mail inboxes, responding promptly to all donor inquiries.
• Prepare gift paperwork for Annual Fund contributions; ensure accuracy of daily gift activity by monitoring reports and by working closely with the Development Services department to ensure proper coding of records and gifts.
• Generate open pledge invoices on a regular schedule.
• Draft, edit, and maintain copy for appeal letters, e-blasts, collateral materials, event invitations, and website updates.
• Assist with the fulfillment of donor benefits and stewardship activities.
• Oversee the matching gift program by producing gift transmittals, monitoring matching gift company websites for accuracy of gifts and transfer of funds, and following written procedures for matching gift company correspondence.
• Process expenses in accordance with budget procedures; track and keep up-to-date department expenses; complete monthly budget reconciliations to ensure accuracy.
• Project manage direct mail pieces that are prepared both internally and externally through a mail house.
• Schedule meetings, execute data entry, and perform routine office duties, including filing.
• Ensure a full and consistent inventory of department stationery and other supplies.
• Work with the Donor Relations and Stewardship team to provide administrative support for donor benefits.
• Along with other members of the Development team, staff the donor lounge and special donor information tables.
• Provide general Development department assistance as needed.
• Maintain Annual Fund procedural guides.

Education/Experience:

Bachelor’s degree preferred, or a combination of education and relevant prior work experience. Prior customer service experience required.

Knowledge/Skills/Abilities:

1. Excellent interpersonal, organizational and communication skills (verbal and written).
2. A customer-service orientation and collaborative personality, with a high level of comfort interacting with the public in person and on the phone.
3. Attention to detail and ability to work in a fast-paced office environment.
4. Strong, demonstrable proficiency with MS Office products.
5. Experience working with fundraising databases, knowledge of Tessitura a plus.
6. Ability to work independently and proactively.
7. Ability to work with confidential information.
8. A passion for the performing arts and arts education is a plus.

Working Conditions/Physical Demands:

Routine for office environment. This position works in our Center City office Tuesdays, Wednesdays, and Thursdays, with the option to work remotely Mondays and Fridays. The employee will also be required to perform the essential functions of the job during evenings and weekends.

Resume and cover letter are required when applying for this position.

The Philadelphia Orchestra and Kimmel Center, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service. 

To apply for this position, send your cover letter and resume to The Philadelphia Orchestra and Kimmel Center Human Resources:

The Philadelphia Orchestra and Kimmel Center, Inc.
Human Resources
One South Broad Street | 14th Floor
Philadelphia, PA 19107
email: careers@kimmelcenter.org