Title: Director of Facility Sales
Department: Operations and Facilities
Reports to: Chief Operations and Facilities Officer
Supervises: Senior Sales Manager, Sales; Event Manager
The Director of Facilities Sales actively seeks out, contracts, and manages all social, corporate, graduations, and performance rental events for The Philadelphia Orchestra and Kimmel Center (POKC) on the Kimmel Cultural Campus (KCC), which includes the Academy of Music, the Kimmel Center for the Performing Arts, and the Miller Theater; performs varied departmental coordination and administration duties; assumes leadership role in sales department; actively participates in marketing initiatives; supervises department staff; is a key liaison to onsite food and beverage operator; services a wide range of clients with the highest degree of professionalism. Manages onsite advertising initiative for clients and digital screens.
Leading with our bold vision to inspire and connect humanity through the arts, we at The Philadelphia Orchestra and Kimmel Center, Inc. are vital influencers and conveners, emblemizing our values of being exceptional, innovative, diverse and inclusive, and authentic. This role will contribute to the overall efficiency of the organization.
- Manages event and performance rental bookings from initial client inquiry through contracting, event planning, event supervision, and settlement.
- Supervises department staff setting individual annual goals, assigns tasks and responsibilities, performs annual review against set goals, ensures team delivers flawless professional level of services to both internal and external clients.
- Ensures that events are properly coordinated with various POKC departments including the F&B provider, Ticket Philadelphia, Master Scheduler, Production and FOH Campus Experience.
- Prospects and generates new business to increase revenue through rental of all venues.
- Develops marketing plans and collateral in conjunction with POKC Marketing Department. Actively markets all Kimmel Center campus venues and ancillary spaces to potential users in conjunction with overall marketing plan.
- Manages the creation and processing of event and rental contract and settlement documents.
- Reviews and approves preliminary invoices for rental events in all KCC performance and ancillary spaces.
- Performs accurate data entry in booking database, including schedules, fees, client contact information and logistical summaries.
- Drafts revenue projections for each fiscal year, including estimated number of events per space per user type; adheres to and achieve annual projections.
- Responsible for accurate monthly reporting on progress, events, and goals.
- Manages and maintains departmental revenue tracking system; communicates and reconciles revenue numbers with POKC Finance.
- Management of department expenses and processing of payment authorizations.
- Works select events; evenings and weekends frequently required.
- Compensation is a combined package of salary and commission based on sales
- Participate actively in POKC Management Committees.
Education and Experience:
- Seven to ten years of experience in performing arts facility sales, house management or production; one year of which preferably in programming or venue event sales in a major performing arts venue.
- Bachelor’s degree required. Areas of study preferred include theater, communications, marketing, or venue management.
- Detailed knowledge of planning process for major performance events; overview of front of house, production, ticketing, legal, and financial needs.
- Excellent customer service skills and a commitment to client satisfaction. Demonstrably outstanding client comments and satisfaction scores.
- Three or more years of experience supervising full time staff.
- Measured, wise and ethical judgment in difficult professional situations.
- Strong written and verbal communication skills across a wide range of client types (industry trade groups, amateur arts groups, major corporations, etc).
- Strong collaboration skills and the ability to resolve cross-departmental conflicts calmly and positively.
- Aptitude for establishing and upgrading complex procedures and systems.
- Experience with collective bargaining agreements and related work rules with specific knowledge working with IATSE rules is required.
Environment, Physical Demands and Other Conditions:
- Ability to work flexible and varied hours. Seasonally, hours are long and include nights, weekends, and early mornings.
A resume and cover letter are required when applying for this position.
The Philadelphia Orchestra and The Kimmel Center, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.