Flexible Ticket Policy
We understand the many "what ifs" you may be weighing in buying tickets for future events. We know that comfort level around returning to the theater will be different for everyone. While we can't control the uncertainties created by the pandemic; we can assure you, we will always put the safety of our patrons, artists, and staff first. We are committing to a healthy and clean environment with proof of vaccination and masking requirements, increased disinfection, and enhanced ventilation. Because we want you to return when you are ready, we will stand behind any tickets you purchase now for our future events with our "Flexible Ticket Policy".
If you feel COVID-19 conditions make it unsafe to attend a show between now and August 30, 2022*, you have multiple options:
- Exchange for another show - later in the season. (Restrictions may apply.)
- Exchange for a Kimmel Cultural Campus Gift Certificate, which never expires and can be used for a later event.
- Donate the value to the Kimmel Cultural Campus as a tax-deductible way to support our free arts education and community engagement initiatives.
You must contact us at least 4 hours prior to your scheduled performance to exercise one of the above options.
Our Flexible Ticket Policy applies to events presented by Kimmel Cultural Campus. It is available to the original person who purchased directly from Ticket Philadelphia. Tickets purchased from resellers are not covered.
*For tickets purchased now through June 30, 2022; Exchanges and credits available beginning 30 days before each ticketed performance.
Review our Ticket Policy.