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Safe & Clean Commitment



As of June 13, 2022, masks are welcomed but not required on the Kimmel Cultural Campus. We ask that audience members be respectful of one another’s choices.

Individual event protocol may change based on a variety of factors.  If restrictions change, we will notify ticket holders through e-mail and phone. To best plan your visit, we encourage audiences to visit this page 24 hours prior to attending events.

Flexible Ticket Policy

We understand the many "what ifs" you may be weighing in buying tickets for future events. We know that comfort level around returning to the theater will be different for everyone. We will stand behind any tickets you purchase with our "Flexible Ticket Policy".

If  you or someone in your party is not feeling well due to COVID-19 and you are not able to attend a show between now and June 30, 2023*, you have multiple options:

  • Exchange for another show - later in the season. (Restrictions may apply.)
  • Exchange for a Kimmel Cultural Campus Gift Certificate, which never expires and can be used for a later event.
  • Donate the value to the Kimmel Cultural Campus as a tax-deductible way to support our free arts education and community engagement initiatives.

You must contact us at least 4 hours prior to your scheduled performance to exercise one of the above options.

Our Flexible Ticket Policy applies to events presented by Kimmel Cultural Campus. It is available to the original person who purchased directly from Ticket Philadelphia. Tickets purchased from resellers are not covered.

*For tickets purchased now through Dec. 31, 2022; Exchanges and credits available beginning 30 days before each ticketed performance.

Review our Ticket Policy.

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Healthy Ventilation Initiative

We have completed numerous COVID-19 countermeasures across our Campus, including significant investments in our HVAC systems to meet CDC recommendations, maximizing fresh air intake per hour, and using recommended Merv-13 air filters to optimize air quality.

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Increased Cleaning & Sanitation Procedures

Increased frequency and thoroughness of disinfection of high-touch areas with CDC-recommended products; and we have equipped each of our venues with numerous hand sanitizer dispensers.

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 The Kimmel Cultural Campus is a GBAC STAR-accredited facility

As the cleaning industry's only outbreak prevention, response and recovery accreditation, Global Biorisk Advisory Council® (GBAC) STAR™ helps organizations establish protocols and procedures, offers expert-led training, and assesses a facility's readiness for bio risk situations. The program verifies that the Kimmel Cultural Campus implements best practices to prepare for, respond to, and recover from outbreaks and pandemics.


Public Health Agencies

As the health and safety of our community is our highest priority, we commit to meet or exceed the requirements from the experts at leading public health agencies including:

Stay Informed

These protocols are based on the most current information available on sanitization and cleanliness for live entertainment venues as well as other hospitality / tourism businesses. As we move forward, we will continue to monitor guidelines from the leading public health agencies for the latest innovations, so we are continually updating these procedures.

Read our FAQ
We know you have a lot of questions, and we are working hard to provide answers as we navigate through these ever-changing circumstances. Click here to read our FAQ.

Sign Up for Kimmel Cultural Campus Emails
We will continue to communicate the specific Safe and Clean Commitment initiatives that we are undertaking and how they will enhance your experience.

For the most up-to-date information, continue to check this page and sign up for our emails here.


Please consider making a contribution to the Kimmel Cultural Campus as we continue to transform lives daily through the arts.

Contributions support our FREE arts education and community programming, ensuring that all community members have safe access to the transformative power of the arts.


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